Privacy Policy

1. Who we are

Softformation (“we”, “us”, “our”) is a full-stack software and AI engineering company based in Mohali, India. This Privacy Policy covers information collected through softformation.com and related business inquiries about our development services.

2. Information we collect

As a software services company, we typically collect:

• Inquiry details you submit through forms or email (name, email, company, subject, message, and project requirements).
• Business context shared during discovery calls or proposals (product goals, tech stack preferences, timelines).
• Usage data such as pages visited, browser type, device type, and approximate location derived from IP address.
• Technical logs needed to operate and secure the website.

Client application data, source code, credentials, and production systems handled during an engagement are covered by the project agreement and/or NDA for that engagement — not by this website policy alone.

3. How we use information

We use information to:

• Respond to inquiries and discuss software or AI project requirements
• Prepare proposals, estimates, and technical recommendations
• Operate, maintain, and improve our website
• Send service-related communication you request
• Protect against abuse, spam, and security risks
• Meet legal or compliance obligations when required

4. Sharing of information

We do not sell your personal information. We may share data with trusted service providers who help us run email, hosting, analytics, or security — only as needed to deliver those services. For client projects, we may use third-party platforms (for example cloud hosting or AI APIs) as agreed in the project scope. We may also disclose information if required by law.

5. Cookies and analytics

Our site uses cookies and similar technologies. Essential cookies help the site function (for example, remembering your cookie preference). Optional cookies may be used to understand traffic and improve the website.

When you first visit, we ask for your consent. You can choose Accept all or Essential only. You can also control cookies through your browser settings. Disabling some cookies may affect site experience.

6. Data retention

We keep contact and project inquiry information only as long as needed to respond, manage ongoing conversations, or meet legal requirements. When data is no longer needed, we delete or anonymize it where practical.

7. Data security

We take reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices

You may request access to, correction of, or deletion of personal information you have shared with us, subject to applicable law. Contact us at info@softformation.com.

9. Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

10. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

11. Contact

Questions about privacy:

Softformation
Sector 63, Phase-9
Sahibzada Ajit Singh Nagar, PB 160062, India
Email: info@softformation.com